Intent Data
Intent Data explained
Someone reads a comparison, a company appears more frequently around a specialist topic, or a contact requests a demonstration: these clues differ in strength. Distinguish explicitly expressed requests from interpretations of observed behaviour. A label such as “high intent” initially reflects the classification rules of the particular system.
Owned data may come from interactions with your offers that you are permitted to record. External providers analyse activity in the sources available to them. Bombora, for example, describes topic activity within its network and matching that activity to companies. Such data does not cover all internet research or reliably identify everyone involved in a purchase.
Check origin, collection period, topic classification and resolution: does the data concern a person, a company domain or an estimated match? Specialist research may also concern education, competitor analysis or a completed project. Old signals, shared networks and automated requests can complicate interpretation. Missing activity in a dataset does not mean an absence of need.
Use signals as a starting point for a better question or more relevant information. In B2B, a cluster of topic activity can help examine an account hypothesis. It does not justify telling individuals that you know their confidential plans. Establish permitted use and contact routes independently of any score; a provider’s assurance cannot replace that assessment.
Examples
Hypothetical application
A building-technology supplier sees increased interest in maintenance attributed to a company in external data. It first checks whether the company match and topic fit its offer. For an already agreed meeting, it prepares questions about operations. A specific procurement plan is only assumed once the customer confirms it.
Key Points
- Separate observed interest from explicitly confirmed needs.
- Make data origin, freshness and matching visible.
- Use signals for orientation and test assumptions in conversation.
Practical application
Choose a clearly bounded question. Document the source and interpretation of each relevant signal, then compare them with information confirmed later. Stop using the data if the additional clues do not justify the review effort.
Useful measures
Confirmed relevance
Check how often topic clues connected to an actual suitable need.
Matching quality
Record uncertain, incorrect and outdated company or topic matches.
Additional value
Compare decision quality and total effort with the previous approach.
Common mistakes
- Treating every interest signal as an immediate purchase request.
- Attributing company data to a particular individual.
- Treating unobserved activity as proof that no need exists.
Sources and context
- Bombora: Intent data
A provider’s explanation of owned and external interest signals, not an independent effectiveness study.
- Bombora: Company Surge
Provider description of topic activity and company matching within its data network.
- EDPB: Guidelines 05/2020 on consent
GDPR consent: specific purposes, free choice, evidence and withdrawal.
Frequently Asked Questions about Intent Data
It can provide clues about interest. It cannot reliably establish who decides, whether a budget exists or when a purchase will happen in every case.
No. That depends on collection, linkage and provision. A company-level match or a provider label alone does not establish anonymity.
It is often closer to your own touchpoints but can still be incomplete or ambiguous. Check which data actually supports the decision at hand.
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