Conversational AI

Conversational AI explained

Start with a reason to converse, not a character that looks as human as possible. Which question should be answered, choice made easier or process prepared? Voice interaction also involves capabilities such as speech recognition and output. A useful flow accommodates misunderstandings, follow-up questions and a wish to switch to another form of interaction.

Separate conversation, knowledge and action. A system may estimate a request’s intent, retrieve information and formulate an answer. Whether it may also book an appointment or change data must be defined and implemented separately. A plausible confirmation is not evidence that an action succeeded.

Knowledge sources should be current and available for their purpose. Searching internal documents can ground answers but does not prevent every error. Check, for example, whether document conditions are conveyed in their proper context. A stored conversation is neither automatically a reliable knowledge source nor training of the model.

Creative Engineering designs helpful dialogue with a reliable conclusion. We take responsibility for the concept and quality. Show the automated nature and clear contact options. Test clarity, interruptions and completion in the actual channel. Count knowledge preparation, integration, checking and support; fluent answers alone establish neither quality nor economic value.